无论是大白、小白还是中白，在处理计算机问题时，在联想电脑销售店看来，除了掌握一定的原理知识，具有一定的逻辑分析、维护能力和故障处理经验外，还必须遵循一定的原则和步骤，这里有一些计算机故障排除的一般规则。

　　1、XIANRUANJIANHOUYINGJIAN

　　JIANERYANZHI，RUANJIANJIUSHIZAIPINGMUSHANGYUNXINGDEDONGXI，YINGJIANSHIKEYIYONGSHOUCHUMODEDONGXI，PIRUSHUO，RENDESIXIANGSHIRUANJIAN，RENDETOU、SIZHIHESHENTIDOUSHIYINGJIAN，JISUANJIGUZHANGKEFENWEIRUANJIANWENTIHEYINGJIANWENTI。

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　　TONGCHANGDERUANJIANCHULIBAOKUOTIJIAN、YOUHUA、QINGXI、SHADU、RUANJIANZHONGXINANZHUANGHEXITONGZHONGXINANZHUANG，RUANJIANWENTIPAICHUHOU，KAOLVYINGJIANGUZHANG，DANGRAN，RUGUOYOUMINGXIANDEYINGJIANGUZHANG，BENWENBUSHIYONG。

LIANXIANGDIANNAOXIAOSHOUDIAN

　　2、XIANWAISHEHOUZHUJI

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